臉書找台灣人麻煩嗎?Is Facebook giving Taiwanese trouble? IV

I thank Facebook user lupangster for stepping forward to present his story.  His Facebook account was disabled in 2010.  He wrote to protest, and got the following reply:

2010/9/27 The Facebook Team

info+rzcifs@support.facebook.com<info%2Brzcifs@support.facebook.com>

您好，

請回覆本電郵，與我們確認您確為所提協助要求中之 Facebook 帳號持有人 。待此安全程序完成後，我們即可馬上提供協助。

Facebook 只能協助那些從他們的 Facebook
帳號登入電郵信箱發函與我們聯絡的用戶。在我們受理您的查詢前，請確定您現在用來與我們聯絡的電郵信箱是登記在您被停用的 Facebook
帳號下。請不要使用不同的電郵地址建立其他帳號，此行為將會延遲我們解決此問題的時間。此外，註冊一個以上的 Facebook
帳號違反了本網站的「使用條款」。

謝謝，

Facebook Team

This request was easy for Lupangster, who uses only one email account, his gmail account.  He received all mails, including all Facebook updates from  this gmail account.  Why was Facebook team info+rzcifs@support.facebook.com asking him the obvious that it should know?   Nevertheless,
after stating the above to info+rzcifs@support.facebook.com,  he got the following reply:

From: The Facebook Team info+rzcifs@support.facebook.com
Date: 2010/11/3
Subject: Re: My Personal Profile was Disabled
To: lupangster@gmail.com

您好,

謝謝您提供的資料。目前，我們無法核實帳號的擁有權。

請回覆此電郵並附上一份政府發放的身分證件的電子檔或掃描圖檔(如駕照或護照等等)。可能的話，請儲存為 JPEG  格式。請確認在您提供的附件中下列資訊均清晰易讀：

-全名
-生日
-相片

請將任何與身份確認無關的個人資料(如社會安全號碼或身分證字號)以黑筆抹去。我們在此保證，在我們確認您是該帳號的所有人後，我們會永久銷毀您傳送進來的證件資料。同時請注意，在我們收到適當的身份證明之前，我們將無法處理您的要求。如果因此對您造成不便，我們深表歉意。

謝謝

Faye
User Operations
Facebook

One question for Faye at info+rzcifs@support.facebook.com:

What does 我們無法核實帳號的擁有權。mean?

When Lupangster created his Facebook account, he relied solely on his gmail account.  His gmail account is effectively his Facewbook ID.  Thus, his gmail account definitely proves his Facebook account ownership.    Faye at info+rzcifs@support.facebook.com communicated with Lupangster using lupangster's gmail account, but Faye says she 無法核實帳號的擁有權.  What else can Faye use to confirm lupangster@gmail.com owns lupangster@facebook.com?


Be reminded that Lupangster started communicating with Faye at info+rzcifs@support.facebook.com because his Facebook account was disabled.  Nothing Faye at info+rzcifs@support.facebook.com
wrote addressed this issue.  She did not offer an explanation why the account was disabled, or what she intended to do if she could be satisfied.

To summarize: Lupangster has only one email account, his gmail account.  He used this gmail account to create a Facebook account, so his gmail account is his Facebook account ID.  Facebook disabled his account without telling him why.  After Lupangster complained, Faye at info+rzcifs@support.facebook.com started asking Lupangster to prove his identity and communicated with Lupangstger using Lupangster's gmail address.   Faye even asked Lupangster for copy of his ID card. Why not ask Lupangster for his driving records, drinking habit, medical records or college transcript?  And how would any of these things prove or disprove that lupangster@gmail.com owns lupangster@facebook.com?